News & Insights
Home| News & Insights| Case Study| New Era Informatique helps Nexus Malls to transform its business communication using Microsoft Office 365 Suite

New Era Informatique helps Nexus Malls to transform its business communication using Microsoft Office 365 Suite

New Era Informatique helps Nexus Malls to transform its business communication using Microsoft Office 365 Suite

Nexus Malls is the Indian Retail Portfolio arm of the world's leading investment firm, The Blackstone Group. Nexus Malls marked its foray into Indian Retailing in 2016 with an aim to transform the shopping experience of the Indian consumers. Growing at a great pace since its inception, Nexus Malls now boasts of a portfolio of over 5 million square feet of Grade A retail space in the country. Nexus Malls have thereby established themselves as one of the leaders in the retail real estate industry in India. With an objective of identifying, evaluating, buying and adding value to the assets that they acquire, Nexus Malls today operates across 9 major malls in the country spread across the cities of Mumbai, Pune, Amritsar, Chandigarh, Ahmedabad, Bhubaneswar, and Indore. The company also owns the distinction of owning India's largest Transit Oriented Development - Seawoods Grand Central in Navi Mumbai. Set up with transformation being its core agenda, Nexus Malls seeks to implement best practices and state-of-the-art technology in India by bringing in professional and broader mall management in the country. It also aims to aid its retail partners to compete effectively and cater to the omnipresent needs of the consumers in India.

Their Vision & Mission

A dynamic and energetic company with fresher ideas and higher standards, Nexus Malls is a game changer in the retail business. On a mission to create attractive community centers, they maximize the benefits of synergies and partnership for their tenants and B2B customers – never thinking of themselves in isolation. REALISED is their vision, delivered and unlocked through their expertise.

Business Need/Situation

For the smooth functioning of any organization/business, communication is the key. Email communication is the backbone of the business and hence, any downtime in emails affects the business itself.

The main challenge was that the Emails were configured on an on-premises Microsoft Exchange server at Ahmedabad Mall, because of which following issues were faced


For an Email solution that would deliver mails smoothly without any delay or downtime, with no hardware dependency, we recommended Microsoft O365, with advantages like:

  • All Mailboxes will be managed by Microsoft
  • No Hardware dependency
  • Security will be managed by Microsoft as per industry standard
  • 24 X 7 Support
  • User can take the backup up to 1 TB on Microsoft OneDrive
  • Working anywhere from any device
  • More Mailbox Size as compare to On premises Exchange
  • Chat with co-workers in O365 Apps
Why Microsoft O365
  • Professional Outlook
  • No Management Hassles
  • Single Dashboard to manage all the operations
  • Document sharing and broadcasting
  • Robust Security & Reliability
  • 1TB of backup space
  • Online meetings
Implementation / Deployment
  • Meeting with Customer to schedule the plan
  • Checked Mailbox Size of all users
  • Configuration of O365 Tenant for Westerly Retail
  • Configured TXT records in GoDaddy site to validate the Domain
  • Configuration of Online Azure directory
  • Configure Inbound & Outbound connectors
  • Setup a migration Wizard for test user
  • Migrated Mailbox, Configured Outlook, All data was intact
  • Monitored the incoming and outgoing mails for two days Migrated 235 Mailboxes, installed and configured O365 APPS
  • Changed MX record for O365 to send and receive mail through O365
  • Disable directory synchronization and uninstall Exchange hybrid

One of the biggest advantages of Office 365 is the ability to work from anywhere as long as you have an internet connection. Because it's entirely cloud-based, you can access your email, files and Office programs (Word, PowerPoint, Excel) from any location and any device.

Why New Era?

Founded in 2001 with a mission to make you experience IT, New Era is now a leading SI and Premium Solution Provider in the IT space. With a lean and mean workforce of 100+ employees, we are dedicated towards providing the simplest solutions with the latest technology, to give your business a boost. Being one of the Top Intel Platinum Partners and partners with most of the renowned IT companies across the country, we take privilege in providing solutions that are proven world over. Our focus is to provide professional services and our approach is completely customer oriented.

At New Era, we strive to be a trusted partner in the IT infrastructure and services arena. We are committed towards achieving your business objectives, by delivering professional services and adopting innovative technologies.

Welcome to New Era.
How can we help.