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IT Help Desk

Eliminating Incidents

Incidents causing Business operation derailment do happen, thus forcing you to lose critical business hours and drop in productivity. You would hence opt for solutions that help in eliminating IT breakdown. Newera, has an answer. You can prevent incidents and problems, eliminate incidents, repeat incidents and minimize the impact. We at Newera try to find the root cause of the incidents and give a permanent solution to the problem. We also ensure that the solution is implemented as per Best Policy Standards , Best Approach and right Processes. By engaging New for this service you can focus on your Core Business and leave IT Infra Management to us.

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It has been established beyond doubt that outsourcing the IT Infrastructure Management to experts is the best way to ensure that your IT performs at optimal availability levels at all times. NewEra’s Facilities Management Services (FMS) can help in reducing your burden with respect to upkeep of your IT Infrastructure. As part of Newera FMS services, the responsibility of asset management, application management, data center management, and all allied areas of Project Management are NewEra responsibility. . Maximum bandwidth of yours is thus free for you to focus on your Core Business.

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NOC Services

New Era’s certified engineers have many years of experience and abundant industry certifications in all facets of network and infrastructure design, integration, analysis, and monitoring, as well as software tuning for Virtualization, GPGPU applications and Apache Hadoop. New Era will work closely with you to ensure the infrastructure you install today will deliver the performance you need to stay competitive tomorrow.

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IT Relocation

New Era Relocation Service is specifically designed to coordinate the equipment relocation activities and appropriate resources necessary to implement and conclude a variety of moves. From a single system up to a complete computing environment

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Warranty and Support Services

New Era’s warranty services cover your IT infrastructure from sudden breakdowns when manufacturers warranties have lapsed, or when unexpected breakdowns are not forecasted.

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